Originally Posted by
prestonh
United had agreed to fully replace her wheelchair, which was valued at $30,000, under the Air Carrier Access Act, ABC 7 reported, saying at the time it was 'working to fix the wheelchair as quickly as possible.'
But in the months that it took to replace the custom wheelchair, Hand in Hand said, 'Engracia was forced to use a loaner chair that was not properly fitted to Engracia's body.
But in the months that it took to replace the custom wheelchair, Hand in Hand said, 'Engracia was forced to use a loaner chair that was not properly fitted to Engracia's body.
While tragic - their are risks when flying with a custom wheelchair. If I reach a point where I need a custom wheelchair - and my life depends on a custom wheelchair - my flying days will be over.
UA agreed to pay for a replacement - outside of that, it was out of UA's control.