Originally Posted by christianj

I disagree! The right thing for them to do would be to help the OP find a new accommodation and not leave someone stranded without a room. The outbreak is unfortunate but they basically let them hang high and dry. I certainly do NOT think they are barking up the wrong tree. I believe relocation should have been a minimum and since they didn’t do that a refund and some sort of Customer Service recovery should be due especially if additional costs were caused by the short term cancellation.