FlyerTalk Forums - View Single Post - Elite guarantee not honored

Nov 5, 2021 | 9:26 pm

#154

Tanic

Join Date: May 2002

Programs: WN F9 HA UA AA IHG HH MR

Posts: 3,305

Quote:

Originally Posted by RobOnLI

In principle I get how the guarantee works. I tell the manager they didn't offer me anything and the manager will tell me "that's simply not true" and round and round we go. At least that's what I expect. How do I make this "stick"? Will the Ambassador line be able to help if the manager refuses? The way I read the rules I simply still have to be a guest here at the hotel to make the claim. It doesn't have to be tonight, correct? What's the point of making it tonight anyway since the surly FDA is the only person on duty?

Making the Guest Compensation claim prior to checkout is your obligation. Elite gift choice is 500 pts or one F&B item. Did you online checkin? That defaults to points unless you inform the FD otherwise. Good luck getting the $50.

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