I find myself in my first ever "guarantee" situation where I might actually claim against it. Just checked into a SpringHill Suites in Virginia. The rather rude front desk agent said absolutely nothing but "hello" followed twenty seconds later by "swipe your card please". Zero interaction otherwise. No recognition of elite status, no question about welcome gift, etc. Given the fact that the FDA was surly I will talk to the manager tomorrow morning on my way out of the hotel and a) make a claim against the guarantee; b) give them feedback on their FDA.

In principle I get how the guarantee works. I tell the manager they didn't offer me anything and the manager will tell me "that's simply not true" and round and round we go. At least that's what I expect. How do I make this "stick"? Will the Ambassador line be able to help if the manager refuses?

The way I read the rules I simply still have to be a guest here at the hotel to make the claim. It doesn't have to be tonight, correct? What's the point of making it tonight anyway since the surly FDA is the only person on duty?

PS - I've stayed at plenty of places where they don't ask me if I want the points but they usually post and the FDA isn't rude so I don't make a big deal of it.

Thanks,
-RM