Originally Posted by
SK AAR
Treated unfairly? The property should have allowed you to check-in dispite the outbreak of Covid?
As far as I see it the hotel did the only sensible thing to do, i.e. explain upfront about the Covid outbreak and ask you to find alternative accommodation. You can't blame the hotel for not re-accommodating you; really not their fault that a guest got infected.
Unfortunate/unlucky yes, but you are barking up the wrong tree here.
I disagree! The right thing for them to do would be to help the OP find a new accommodation and not leave someone stranded without a room. The outbreak is unfortunate but they basically let them hang high and dry. I certainly do NOT think they are barking up the wrong tree. I believe relocation should have been a minimum and since they didn’t do that a refund and some sort of Customer Service recovery should be due especially if additional costs were caused by the short term cancellation.