Originally Posted by
djdw905
yes, the problem was you could find a person who agrees with you, then the next day the person you get disagrees.
to add some context: when you call the front desk from your room, you are actually calling the resorts world call center, not specific to crockfords / conrad / hilton. So the answers they give are inconsistent and can’t really be held to.
Separately, I was surprised the tips weren’t included when the $50 F&B credit was applied. The Hilton FAQ were pretty clear it could be used towards gratuities.