Originally Posted by
ulmguy
Never thought I'd say this but AA could teach WN a lesson about customer service, at least in terms of being transparent with its customers about its own shortcomings.
Cue the line about Herb spinning in his grave.
I don't get it. Isn't this basically the exact same thing WN said during their meltdown a couple weeks ago. This email is getting panned over in the AA forum with a least one person commenting on how much better WN treated them with compensation (YMMV, obviously).