Originally Posted by
Angien113
Remy quoted upgrade to the Horizon Pool Villa would be at 25,000XPF per night. Kimi quoted 19000. Remy tried to make me pay for upgrades for all my nights vs just a few but Kimi allowed me to do it that way. Remy was out why I was able to email Kimi back and forth. I.paid 40000 for regular owv.
What a farce this reservation team is. Remy told me the same thing, therefor I adjusted my stay, claiming upgrades were only permitted for the entire stay, not partial nights.