Hi guys, new to the forum but wanted to check whether you can give me some help.

I had a 5-nights booking with Radisson Blu Maldives but they cancelled it 2 hours before the time we were scheduled to check-in, saying that an in-house guest got COVID. They didn't provide any assistance to relocate us to another hotel and I had to find a new hotel very last minute.

The person from Radisson Blu Maldives just asked me to contact Radisson Rewards to ask for a refund of my points. Ofc, this is not ideal for us, as I bought these points for this stay only and had to pay for a new booking, so in the end, have paid for this holiday twice.

I know we are still in COVID times and unplanned things can happen, but the way they have treated us seems very unfair. Do you have any suggestions on how I should proceed or who to contact? Or maybe a policy that could help me?

Thanks a lot in advance!

Marcelo.