Originally Posted by
tcook052
No but calling in to correct an issue or resolve a problem isn't just an inconvenience as it was pre-pandemic, with call center hold times now surpassing 4-hours having to speak to an agent isn't just an inconvenience, it's a downright ordeal.
There's an opportunity cost to having a creaky IF infrastructure as WS is now experiencing.
As a passenger with any form of need to access an airline call centre to make a change, this is not a WestJet specific issue. AC had wait times comparable to WS a couple of weeks ago, Other airlines such as BA have had long wait times recently, too. Not sure what it is currently like for US airlines, but during the summer wait times over 10 hours were common.
The two times in the past 6 months I had to call WS I had just over an hour and under an hour wait times to make a change due to non-standard booking conditions. The 3rd change I made when my original flight was cancelled was an acceptance of an alternate itinerary online.