Originally Posted by
aerobod
All the straightforward cases for WestJet PNR change are covered by online change, but there are a lot of edge cases that are not.
No but calling in to correct an issue or resolve a problem isn't just an inconvenience as it was pre-pandemic, with call center hold times now surpassing 4-hours having to speak to an agent isn't just an inconvenience, it's a downright ordeal.
There's an opportunity cost to having a creaky IF infrastructure as WS is now experiencing.