Originally Posted by
Biggie Fries
So I called. I said that my "Avios earned for purchases this period" points on my Chase statement were posting to my Iberia Plus account, but that my "New Cardmember Bonus Avios" points (shown on the same statement) were not posting.
The CSR said she would look into the posting time. She came back and said that it was "6 to 8 weeks" -- that this allowed them time to check eligibility, etc. I said, "Even though you (Chase) show the points as earned?" "Yes." As to when the "6 to 8 weeks" dates from, the CSR said that that would be when you (I) met the bonus qualification. Since that was already 4-5 weeks ago, I figured that there would be nothing to be gained at this point by bombarding her with info about exact matching of accounts, etc. I would like to be wrong, but I am guessing that 4 weeks from now I will be calling back to try from another angle.
I went through this as well,it's not 6-8 weeks. The bonus points should post within a few days, if they don't, you have problems. I would keep calling.
edit-Here is SM response from Aug
"The posting timeframe for rewards earned on a partner credit card is seven business days from the statement closing date, not 30 days. If you ever encounter an instance where your Avios are not posted within this timeframe, send us a secure message. As you have seen, the partner was able to manually add the 100,000 Avios manually."