Originally Posted by kpott

I ended up checking out and seeing if they actually charge my card. Indeed it is pending on my CC for $200 for the 5 x500mile Certs.

im not interested in another 1.5hr phone call at this point. My plan is to write to customer relations, dispute with credit card, file a DOT complaint…in that order until I get a resolution. I do think it’s due to the schedule change but it’s so odd that the agents and the help desk and a supervisor couldn’t make it work for me today.