Originally Posted by
JJeffrey
If there was a schedule change then that's almost certainly the root cause of whatever happened. I've seen it both ways, sometimes the upgrades stick on the new flights and other times you're booted back to economy and have to call AA to fix it.
I agree that it doesn't make any sense why, without status, the system is telling you to purchase 500-mi upgrades for this. Did you end up buying the upgrades and checking in?
This seems like a cut and dry situation where there was a schedule change and you lost your upgrade, any decent agent would be able to fix this, however IME a number of the meeting services reps are pretty clueless. You can always try HUCA tonight if there's still time.
I ended up checking out and seeing if they actually charge my card. Indeed it is pending on my CC for $200 for the 5 x500mile Certs.
im not interested in another 1.5hr phone call at this point. My plan is to write to customer relations, dispute with credit card, file a DOT complaint…in that order until I get a resolution. I do think it’s due to the schedule change but it’s so odd that the agents and the help desk and a supervisor couldn’t make it work for me today.