Originally Posted by
kpott
The receipt shows that it was booked into C. I had an ExpertFlyer alert set up for that route and when C opened up I booked it with cash and the BXP1 over the phone with meeting services. FWIW I check EF and there is no C space for that flight now. I am seeing that there was a change to this flight. Originally when I booked it the flight departed at 8:20 AM but then during a schedule change it was pushed back to 9:15. I wonder if the BXP1 didn't get synced up after the change? I checked the Business extra account that had the BXP1 certificate and it showed no certs eligible for return. How else can I check the status of that BXP1 cert? I have the cert identification number.
If there was a schedule change then that's almost certainly the root cause of whatever happened. I've seen it both ways, sometimes the upgrades stick on the new flights and other times you're booted back to economy and have to call AA to fix it.
I agree that it doesn't make any sense why, without status, the system is telling you to purchase 500-mi upgrades for this. Did you end up buying the upgrades and checking in?
This seems like a cut and dry situation where there was a schedule change and you lost your upgrade, any decent agent would be able to fix this, however IME a number of the meeting services reps are pretty clueless. You can always try HUCA tonight if there's still time.