Originally Posted by
fastflyer
^ What does the receipt say is the booking class? BXP1 domestic upgrades confirm into C class. It is possible that AA downgraded you, but that seems unlikely if they were asking for e500 stickers (which clear into R class). I would guess the original upgrade never went through somehow. I would wager that the BXP1 is still good (so don't discard the redemption code). If C is now unavailable, then meeting services won't be able to help.
The receipt shows that it was booked into C. I had an ExpertFlyer alert set up for that route and when C opened up I booked it with cash and the BXP1 over the phone with meeting services. FWIW I check EF and there is no C space for that flight now. I am seeing that there was a change to this flight. Originally when I booked it the flight departed at 8:20 AM but then during a schedule change it was pushed back to 9:15. I wonder if the BXP1 didn't get synced up after the change? I checked the Business extra account that had the BXP1 certificate and it showed no certs eligible for return. How else can I check the status of that BXP1 cert? I have the cert identification number.