Originally Posted by
rebecuna
Interesting... it's now been 6 weeks since we sent our kids' expedited renewals in, and they haven't even been entered into the system yet, despite USPS confirmation of delivery 5 weeks and 3 days ago. Does this mean they're lost somewhere? What recourse do we have? My passport renewal that was sent the same day is already approved. I can't get any information from anyone or follow up because we don't have the application numbers, since they haven't been entered into the system yet.
The applications are not delivered to US State Department processing centers. They are delivered to lock boxes operates by Citicorp. The initial OCR scanning and entry into the system is outsourced to Citicorp and the passport application will not show on State's system until that Citicorp initial processing has been done and, in fact, is not findable by State until then. State disingenuously ascribes this time to "mailing time" but most of this "mailing time" is not spent with USPS but sitting in a bin at a Citicorp processing center, USPS having delivered it.
My own application spent about 5 weeks in this Citicorp limbo.