Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,182
My Concierge has also fixed a similar situation for me previously.
Of course, the customer service for a Discoverist trying to reach Explorist might be a bit different, but I don't think there is a firm policy to screw members due to flight delays...