FlyerTalk Forums - View Single Post - Stay credit and points arriving after midnight (pre-2022)

Oct 30, 2021 | 11:29 pm

#2

59Impala

formerly a193991

Join Date: Dec 2014

Location: ZRH - Zulu Romeo Hotel

Programs: Hyatt LT Globalist; LX FTL, former LX SEN; AA LTG

Posts: 5,119

Quote:

Originally Posted by Adelphos

I had a 4 night stay at Hyatt Regency San Francisco - due to delays at JFK, I arrived at about 3 AM PST. Checked in without issue, checked out without reviewing bill closely. I see that three nights credit to my Hyatt account instead of 4. This is actually important as I am trying to hit Explorist with 15 nights and the extra night matters. I check my bill and see they mark my first night as a no show, but I am still charged. I definitely slept 4 nights at the property. Is this Hyatt/hotel policy or can someone at the property or corporate help me out?

this actually is the case, you need to check in prior to midnigt for the night to automatically count, as well as check out after midnight for the last night to count. But I would contact Hyatt to get this fixed. I have heard of cases where they corrected it. Good luck.

Last edited by 59Impala; Oct 30, 2021 at 11:36 pm