I’m have a dispute with BA over cancelled flights and refusal to book replacements (I won’t rehearse the whole thing here). We’re at loggerheads and not getting anywhere, but when I ask for a deadlock letter so that I can refer the case to CEDR, I get a refusal with we “…wouldn't issue CEDR for an issue like this”. This is the second time this form of words has been used.

Surely the whole point of a binding arbitration scheme is to use it when an agreement can’t otherwise be achieved?

I’m not far off the 8 weeks after which I can go to CEDR anyway, but is this just another ruse to put off less persistent complainers?