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Thread: BA2553 a dozen passengers without seats whilst taxiing
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Old Oct 29, 2021 | 12:58 pm
  #21  
rapidex
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Join Date: Nov 2010
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Originally Posted by FlyingStephen
I’m just home. Should the complaint be with BA? Or with someone else - the CAA?

I have a video of a few minutes of the incident showing taxiing, the chaos and lockers open. I got the the contact details of the one family impacted. I’m just wondering the right approach to complain as I lost faith with BA a few years back, I’m just using up avios and 2for1 vouchers, and accepting they are a better option than RyanAir etc on short haul.
If you feel really strongly about it send it to BA's safety department.
They will investigate and decide how best to prevent a recurrence.
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