Originally Posted by
TheDudeAbides
This has been my exact experience many times.
I hope all of you are correct and the OP gets an easy change. My personal experience with AA is pretty good, from a customer service perspective, and I have never been more than LT Platinum, even though I was once 500k BIS per year (that was before EP existed - but I did get ******VIP******* on my PNR).