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Thread: AA and the Verifly app (issues, experiences)
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Old Oct 29, 2021 | 7:47 am
  #225  
Catbert10
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Originally Posted by marshr
My experience with Verifly. July 2021 SXM to MIA. Uploaded docs and got approval for my wife and I. At check in on the app AA would not issue my wife a boarding pass but would issue me one. It did check her in though. Therefore, we had to check in at the airport. Before boarding my wife was called our for extra screening. (Remember this). August 2021 CUN to DFW. Uploaded docs and got approval for my wife and I. At check in on the app AA issued both of us boarding passes. October 2021 SXM to MIA. Uploaded docs and got approval for my wife and I. At check in on the app AA would not issue my wife a boarding pass but did issue me one. We had to check in at the airport to get her a boarding pass. At the gate my wife was called out for extra screening. Coincidence????
No, and I think it's always been AA's policy that if you've been selected for secondary security you have to get your boarding pass at the airport. Does your wife have a Trusted Traveler or TSA Redress number?
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