Originally Posted by margarita girl

I would try to escalate a senior mgr at the hotel.

I had an incident several years ago where I accidentally booked a prepaid non-refundable rate at a hotel for 9 months later. Within 10 mins of making my reservation, I realized my error, and there was no 24 hr cancellation policy. I reached out to my Ambassador who contacted the hotel. She said they wouldn’t budge. I contacted a manager myself at the hotel the following day and had the reservation canceled. That’s when I realized that I was way better at doing most things than any Ambassador or CS representative.