FlyerTalk Forums - View Single Post - LH Group Rules for Involuntary & long-term Schedule Changes

Oct 25, 2021 | 4:05 pm

#146

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Quote:

Originally Posted by cyberkarl

I had recently booked LH roundtrip from the US to Italy, through MUC. LH canceled the return flight. They are offering a refund, minus a $20 service fee for the tickets. I had six tickets, so this is $120. Customer service refused to refund the service fee. I have now complained to U.S. DoT and LH's online customer service team. Seems odd that the airline gets to keep my even some of money when they are the ones who canceled the flight, regardless of what their contract says. Why not charge a $500 service fee instead and make it more profitable? Anyone have experience getting this refunded?

You should have hung up, call again and spoke with another agent.
Nobody has charged me anything when I cancelled LH tickets for a full refund during irregular operations, cancellations and schedule changes.

Of course if you have booked with a travel agent and called Lufthansa, they might be able to charge a fee for that.

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