Originally Posted by
mikeyfly
As you say, it's not urgent, I'd go through direct message on Twitter. Each each exchange is taking 24/36 hours but better than getting frustrated at the call centre issues. On the first message give all details you normally would on the phone; reference, address, email address, last four digits & expiry of card used to book. I have had luck always at 08.00 on the dot, varying from 20mins - 1hr +
I was going to say the same thing. I am still trying to get a resolution, but have gotten farther with less hassle using Twitter instead of calling. Best of luck.