Originally Posted by
aramis78
Holding a redemption tkt in J booked during Krisflyer promotion. SQ changed my flight schedule and rebooked me. They sent me an email asking if I accept the change or not. I rejected it. Called them asking to change the date. Agent is charging me double the miles because "the promotional redemption rate is not available on the new date. How is this legal? The carrier cancelled my flight and rebooked me on the next available one. Why should I have to pay any fare difference, whether its revenue or redemption? What am I missing?
I'm in same shoes!
Ticketed ZRH-SIN-BKK rt for 92k miles.
BKK-SIN was canceled and wanted to charge extra 92k for date change OR offered a full refund for this involuntary cancelation.
An option is to retrieve the same agent name who ticketed your ticket. Then ask him to waive. I had an agent to ticket mine as We weren't sure what are the T&C ex-ZRH. We can't find it online. Only ex-LHR was available then.
I managed to change to my preferred date over this Xmas holiday for free. Without having to top up. But it takes a while for him to get the approval.