Originally Posted by samosa

I was not able to find an answer (or picture) regarding this. I am a lounge member and every time I scan my boarding pass, I am asked if I want to buy a pass. My response is no, I have a membership, then they ask me for me MP number and say they don't take PP, and then they say "oh you are a member." Then they say, something is wrong because your boarding pass (under status) should say Lounge Member. Then they ask me to pull up a mobile boarding pass, no dice. I have contacted the lounge customer care and regular customer care, the latter said they flipped a switch to fix it, but it did not.

Just curious if:

1. there is actually a field I am missing on my boarding pass; and
2. there is a way to fix it

Edited to add:

I am a paid lounge member and have been for some time; and my MP number is in my BP.