Originally Posted by
theplayer
did you call in? Looking at the schedule, I only see 3 days in Jan-Feb where you can't buy a business class ticket. So I assume, these are the only flights that were shifted to LEVEL. great luck.. It just so happens we were both affected, I had tickets for Jan 12th. We have decided to go with the premium economy as we have other flights in Europe already booked and not worth trying to change all the dates.
I did. The customer “service” was of no help at all. Refused rerouting, refused changing dates and, of course, there was no award availability for alternative flights, gave no explanation. Simply told me to take it or leave it.
Asked to be reprotected on a BA or AA flight but was literally laughed at. Btw, I rang up the Italian customer service number as I am based in Italy.
I eventually decided to cancel my reservation as I’m returning to Europe from a trip to the us and, hopefully, may have other options. Fingers crossed.