FlyerTalk Forums - View Single Post - Ventana Big Sur- Alila - REVIEW MASTER THREAD
Old Oct 23, 2021, 11:56 am
  #1573  
coleslaw
 
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,955
Originally Posted by abcx
There is no service charge on award stays, correct? There didn't use to be, but now my receipt for a 3 night stay in May says $90 and the hotel claims there is one, which I've never paid before on award stays. The hotel says it's not a resort fee but a service charge so it applies even to award stays?! I think she's wrong but thought I'd check here. I searched this thread and saw a post saying it only applies to paid stays, but just thought I'd check.
You shouldn’t have to pay a service charge on an award stay. Try your concierge or Twitter if you need help getting it corrected.
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