Originally Posted by
abcx
There is no service charge on award stays, correct? There didn't use to be, but now my receipt for a 3 night stay in May says $90 and the hotel claims there is one, which I've never paid before on award stays. The hotel says it's not a resort fee but a service charge so it applies even to award stays?! I think she's wrong but thought I'd check here. I searched this thread and saw a post saying it only applies to paid stays, but just thought I'd check.
You shouldn’t have to pay a service charge on an award stay. Try your concierge or Twitter if you need help getting it corrected.