Originally Posted by
eponymous_coward
“We’ll put you on the very next Alaska flight out of Toronto to Bangkok. Since we serve neither city nor have any plans to, you might be waiting a while.”
(click, dial tone)
Going to be kind of hard to pound the AS counter and wave some laws you printed out at an airport they don’t actually serve, as well. Closest location AS serves would be Detroit DTW. Getting across the border before things open up might be a nuisance.
Call up AS and chat. It doesn’t help that you are originating in a city where they have zero service. Do you have ANY flexibility, or did you make completely inflexible plans during a pandemic whilst relying on an airline (CX) for those plans that has been cancelling service for months on end? Did you not consider this might happen?
I agree here that it might be hard but by making them aware of the law ( as well as the operating carrier) both airlines might be able to find a solution. Another solution would be for either CX or AS to rebook in full revenue class on OW partners, or last OP could simply purchase a revenue ticket and sue in SCC court. Since both airlines are responsible you only have to get one to pay up.