Originally Posted by
Waterhorse
That's not how we fly the aircraft. We do not load additional fuel to fly faster if we are delayed. We may try to be expeditious and maybe ask for any shortcuts that we can get from ATC but the plans are already optimised for minimum fuel burn which generally means as short as possible in the air as we can.
It is interesting that the acknowledgement of, and apology for, the delay is not deemed to be acceptable without some points - would you also then accept an additional charge for any delay caused by a passenger issue? Should we sacrifice any form of customer service provided schedule in acheived? Pad the schedule perhaps, charge you if we ever arrive early?
My flights have "only" been around 60-90mins late, and an email is just more useless stuff in my inbox to be honest.
Its interesting to hear from somebody in the know, it does seem that there is a lot of "fat" built into airline schedules, e.g. as it passenger it "feels" like there is at least 30-60mins padding built into say the LHR-FAO schedule so airlines can make it on time, but this is just me guessing..
Originally Posted by
SKT-DK
Could not have said it better myself! Seems like these days, people feel the need to try and claim financial compensation for everything under the sun. Yes, OP was delayed - things happen, tough luck. There are so many factors involved and not necessarily the airline’s fault.
This compensation chasing culture really needs to stop…
Yawn, there were laws passed because airlines were the bad actors here, not the pax.... having a fair and reasonable amount of compensation written in law protects everybody. Having people saying "tough luck" is exactly why we need these laws...