Originally Posted by
ThatT1Feeling
I’ve had a number of significant delays recently on flights. I’ve found that the emails apologising for the delays arrive almost immediately after landing, when phones go off flight mode.
The first one felt like a nice touch. Once I’d had 4 in two weeks, with no tangible gesture (even a small number of Avios or a voucher), they started to become irritating!
I think I read here that Southwest has added $100 vouchers to emails to customers affected by their recent meltdown. Getting an apologetic email w/o anything would only remind me in what state BA currently is... thanks, deleted.