Facts: I have a flight from YYZ-BKK via HKG with Cathay (booked using Alaska miles). Cathay reduced the frequency on YYZ-HKG so my flight has been cancelled and the next available flight on CX is 4 days later than my original flight (which does not work for me).
CX's CoC:
2.1 GENERAL 2.1.1
Except as provided in Articles 2.4 and 2.5, these Conditions of Carriage apply
to all flights operated by us or on flights on other Carriers for which you have been ticketed with us to the extent that there is no conflict between these Conditions of Carriage and the terms and conditions of other Carriers, and in any case where we have a legal liability to you in relation to your flight.
2.4 OVERRIDING LAW These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs
or applicable law in which event such Tariffs or laws shall prevail.
10.2.2
Except as otherwise provided by the Conventions or other law (where applicable), if we cancel your flight, make a significant change to the schedule, no longer fly to your Stopover or final destination or make you miss your Connecting Flight (on which you have a confirmed reservation), we shall, at your option, either: 24 (a) carry you on our next available flight if space is available without additional charge. Where necessary, the validity of your Ticket will also be extended; or (b) re-route you on one of our flights at no additional charge. If the fare, and charges for the revised routing are lower than what you have paid, we shall refund the difference; or (c) or refund your Ticket in accordance with Article 11.2.
Canadian air passenger protection regulations:Cancellation
11 (4) In the case of a cancellation, the carrier must
- (a) provide passengers with the information set out in section 13;
- (b) if a passenger is informed of the cancellation less than 12 hours before the departure time that is indicated on their original ticket, provide the standard of treatment set out in section 14; and
- (c) provide alternate travel arrangements or a refund, in the manner set out in section 17.
Alternate arrangements — within carrier’s control
- 17 (1) If paragraph 11(3)(c), (4)(c) or (5)(c) or 12(2)(c), (3)(c) or (4)(c) applies to a carrier, it must provide the following alternate travel arrangements free of charge to ensure that passengers complete their itinerary as soon as feasible:
- (a) in the case of a large carrier,
- (i) a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket and departs within nine hours of the departure time that is indicated on that original ticket,
- (ii) a confirmed reservation for a flight that is operated by any carrier and is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket and departs within 48 hours of the departure time that is indicated on that original ticket if the carrier cannot provide a confirmed reservation that complies with subparagraph (i), or
- (iii) transportation to another airport that is within a reasonable distance of the airport at which the passenger is located and a confirmed reservation for a flight that is operated by any carrier and is travelling on any reasonable air route from that other airport to the destination that is indicated on the passenger’s original ticket, if the carrier cannot provide a confirmed reservation that complies with subparagraphs (i) or (ii); and
- (b) in the case of a small carrier, a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket.
Question: Can I be rerouted by another carrier? Based on the many discussions here, CX would either put me on their next available flight or just offer a refund with no other options (which is in line with their CoC).
There are flights by TK and EK that day, and KE the next day. I am hoping AS could at least put me on the KE flights (as it is a partner of Alaska, though I don't see any award availability).