Originally Posted by
Carolina2Cali
The way the systems work for same-day standby/confirmed, rebookings, and often (but not always) the volunteer to miss your flight in advance option, it really just likes people to go leg for leg on the same plan. In this instance, for once, humans beat computers.
Exactly this. It's not possible for programmers to account for every scenario. Sometimes the rigidity of the decision-making processes used by software create a new itinerary that wouldn't be something a human would select as the best option.
But for all it's flaws, this sort of automation certainly has benefits even when the outcome is less than ideal.
In olden days, these broken itineraries would sit in a queue waiting for a human being to fix them. In the meantime, tickets would continue being sold on every potential alternative itinerary. By the time a human intervenes, the replacement options might be limited.
Today, an alternative gets booked automatically and the passenger is notified right away. If that alternative isn't great, this can happen:
Originally Posted by
born sleepy
I was able to change to a CLT routing on the phone, and rather quickly.
As systems go, I much prefer the automated rebooking, even if it's not 100% perfect.