Originally Posted by
bocastephen
United has some of the worst contract employees in their global system at this station, I've never encountered such borderline useless, arrogant and disinterested staff as YYZ - so my money is closing the door and leaving people behind.
Agreed. My "encounters" with UA staff at YYZ have been pretty horrible. But out of other stations, for the most part, they've been satisfactory. It's just YYZ for some reason.