Originally Posted by
fruitcage
The document upload system seems a bit of a shambles. Flying from JTR (where I'm not sure if OLCI is available anyway) and received email and SMS asking us to upload documents. Documents uploaded as requested but a few hours later I get an email saying that the docs could not be verified. Tried uploading again. Another email saying that the name on the PLF didn't match the booking (not true). Gave up and decided to just do it all at the airport. There was no queue and the check-in agent gave our docs a quick glance (not sure she could even have read the names to be honest) and all done in 1 minute.
Won't be bothering with the document upload business again.
I've had a few friends who have also encountered similar problems, but I'm happy to report that after numerous hops to ATH as well as KLX and back, I've used MMB document upload exclusively and it always worked without fail, including for our two-year-old in tow. I used it just on Monday coming back to LHR from ATH and even though there was no prompt on MMB to upload the documents, I could so so from traveldocs.ba.com . Once submitted, everything was verified promptly and OLCI worked fine with no check at the airport. I asked the agent whether they could see that I had everything uploaded and he said that he could see that I've had checked in already, which would signify that the documents have been checked. Others in the queue who had not OLCI were being asked for PLFs and vaccination docs.