It seems like I am going to be destined to wait the full 7 days before escalating this. The 96 hour mark has come and gone. I've sent a secure message to Chase and the response was that they've forwarded my message to the relevant department who will respond within 5 business days . In the meantime my points/miles are nowhere to be seen - they've left my UR account last Friday and have yet to show up in my United account. United does not see any indication of the incoming miles and refuses to hold the award for me; but even they would have agreed to hold for 24 hours it wouldn't have helped me anyway since there is no way to know if in 24 hours the miles will in fact be there.

I don't want to do another 60k transfer in the hopes of it being instant because even if it is I will be stuck with 60k points with United that I may have no use for. I know they don't expire but I earn UR and NOT United for their flexibility and don't want to be forced to have 60k extra miles with United because of this transfer delay.

What really irks me is that there is no explanation for this - if a transfer to an airline or hotel program normally takes several days or even a week (like they do when transferring from Marriott) then you set your expectations accordingly. But this type of transfer (UR to UA) is 95% of the time instant so why are there times when they are not instant? What exactly is the reason for this unwarranted delay?