Originally Posted by
mtofell
I've been flying 3-4 segments per month throughout the year as a MVPG+ and the chocolate offering is about one out of three flights. My FC upgrade % has been about 90% though so I'm getting plenty of food/drinks so I never ask.
I was told by a FA that the chocolates are supposed to be just for MVPG+ passengers sitting in Premium, not Exit Row seating, or First Class. I'm sure they'd give you a chocolate in F if you asked, and I even got one in an Exit Row, but the FA said they don't carry that many on board.
Over the past 6 months I've only received the chocolate when I'm sitting in Premium, and even then it was about 50% of the time. It is a pity, I think some smart VP in Loyalty came up with the idea and then failed to execute consistently on it. A welcome/recognition and premium chocolate bar goes a long way towards customer delight.