Originally Posted by
zeer0
Is it possible to book mixed-cabin itineraries where one of the segments doesn't have First Class? Looking to book ORD-NRT-BKK and seeing the availability on the American website (ORD-NRT in First, NRT-BKK in Business) but it does not come up on the Alaska website. I can see ORD-NRT in First Class separately, but it doesn't show up when searching both segments together.
There is some website bug that folks have run into in the past where mixed cabin itineraries don't always show. You can read more about peoples' experiences in this thread. Book the First Class to NRT then call in to add NRT BKK. It will help if you can point them to an itinerary with the segment you want in Business otherwise a lazy agent may tend to dismiss it as not available rather than an AS bug.
I will provide a made up example to help clarify:
You want to travel ORD-BKK 1/9. No First showing when searching ORD-BKK. First Shows ORD-NRT on 1/9.
Book ORD-NRT 1/9 in First Class (arrives NRT 1/10) on the website.
Use the AS website search to find any trip that shows Business Class on 1/10 from NRT-BKK on the flight you want. Could be ORD-BKK on 1/9. Or LAX-BKK on 1/9. Or even multi-city, ORD-NRT in Y on 11/21, stopover, NRT-BKK in J on 1/10. The key is to get the NRT-BKK flight you want on 1/10 to show business availability to the AS agent. You are not booking this trip you are just using it to show the agent that AS shows Business Class availability in J from NRT-BKK on 1/10 on the flight you need to connect to BKK on.
Call AS and ask them to add the NRT-BKK flight in Business Class. If they say it is not available have them search the above route you found showing it is available and ask them to check with a supervisor to see if they can book it since it clearly has availability.