FlyerTalk Forums - View Single Post - JetBlue Mint - Why can't AA be like this?
Thread: JetBlue Mint - Why can't AA be like this?
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Old Oct 16, 2021 | 7:12 am
  #23  
remedy
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Join Date: Jan 2002
Location: Phoenix/Columbus
Programs: Delta Silver Medallion, United Gold, US Airways silver
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Maybe if they instituted an easy customer satisfaction tool like they have on the EXP line after the call, there would be more accountability for good service. It seems to have worked with the EXP line; I rarely get a snarky agent.
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