Originally Posted by
ft101
I'll go out on a limb and guess you never read the article.
I did but missed that part. Thanks! Does clear things up a bit, as long as Ryanair is very up front with it, and not waiting until after someone has attempted to check in for a flight to tell them.
Originally Posted by
Railbob
Sorry but you are wrong here, yes it is fraud to apply for a refund for which you are not entitled to and you know that you are not entitled to. The customers were told by Ryanair that there would be no refund as they were no shows. Personally I wouldn't touch Ryanair with a barge pole but they are being unfairly maligned here. As for the correct course of action it would have been for the customers to apply to their insurance for the cost of the flight but of course the excess may have outweighed the cost of the flight, so the passengers may have thought "hey lets pull a fast one and go the chargeback route, we'll get all our money back and we don't have to make a claim"
Because if there is one thing we learned in the last 19-20 months, it's that when an airline says you are not entitled to a refund, they are 100% in the right and weren't just saying it because they were scared of hemorrhaging cash. Yes, United, Air Canada, Lufthansa, etc. would absolutely give an immediate refund when someone qualified and wouldn't spend months to a year+ giving them the runaround.
It could just as easily been that people thought they were due refunds because a gov't was banning that category of travel and didn't know that wasn't enough.