Here we go again with a transfer not being instant

.
I thought I would avoid this issue by having each one of us separately transfer from our own UR account to our own UA account. So each of us has 1 transfer and only to self.
Spouse transfers his UR to his UA and it's instant - "Your Point Transfer is in progress!" email and the "Congrats! Point transfer complete!" arrive at the same minute. Books award seat effortlessly.
I (attempt to!) transfer my UR points to my UA. I receive the in progress email. But no transfer complete email and checked UA account multiple times and points are not there (logged in and out a few times too). Super frustrating. Don't know why this happens to me every so often.