Originally Posted by
Grl One
>>
airfare booked with points.
paid for seat assignments with Travel bank funds. ...
E+ access fees?
That is a relatively new option and may be part of the issue.
Originally Posted by
Grl One
still on the phone. This is insane. I should just file a complaint with the DOT or whichever government body they’re controlled by.
You could do that but it will take time.
You can ask for a supervisor on the phone.
What reason are the agents giving you for the issue? They can not find the payment? Or don't know how to do the refund?
If you want to get off the phone, would submit a request to
Http://www.united.com/refunds that's the normal channel for this and they are more experienced at handling it.