I checked in T-24 and didn't show on the upgrade list. Called and agent assured me I was on the list. I was suspicious so I called back. Second agent says I'm on the list but lets slip she had checked my reservation and therefore was looking at the message in the reservation not the upgrade list. I ask to speak to a supervisor who confirms there is an issue with elites not showing on the list but that I'm on it. I believe her.

When I get to the airport I'm not on the board. Agent checks and I'm not on the list. I have no idea what list the supervisor was looking at but in the end I never made it to the upgrade list.

Since I was told three times everything was Ok and it was not is the fix to insist that I be unchecked in and then recheck in and see if that fixes the problem?