Originally Posted by
BThumme
Called the hotel 3 times over the last couple days trying to get a hold of a manager, he/she was never there. On my most recent call the manager was there but in a meeting, so my details were given and I was told I would receive a callback, but nothing yet. I'm very willing to give someone the benefit of the doubt but it kind of feels like I'm being ignored until this goes away.
Poor show! Perhaps time to get William aka Hilton Honors Ambassador involved?