Hi all

Reporting back.

This was a complex ticket. Bought through AMEX Netherlands (where I live) then upgraded with Avios to Club for one sector.

This meant pass-the-parcel on the phone between Amex, BA cash, BA Avios dept, with the clock ticking before travel

Finally, I thought - some closure. Amex cancelled the ticket on my request, and I *expected* a voucher (either a FTV or an eVoucher), based on BA Gold line advice (they put me through to Amex travel, said they couldn't issue the voucher themselves but that Amex would)

Amex are now claiming they don't do vouchers, and that technically I am not due anything, but *as a favour* they will let me rebook up to original cash price, if I call them. They claim an "executive" at BA confirmed I am not due anything and that BA's policies don't apply here.

I am amazed Amex's Corona policies are far worse than BA's - I know that a random TA's might be poor, but Amex?

2 questions

1) does the above make sense? Eg no Book with Confidence for Amex purchased Tix?
2) Will the Avios and Cash for the UUA automatically come back onto the BA a/c and card used for the cash element?

Thanks

Happy in the air