Originally Posted by
dilanesp
This is the second post that makes this accusation. What was marketed and sold? Where's the evidence that ANY consumers were deceived by United marketing. Where's the evidence that anyone is out there actually alleging that United made a material misrepresentation to them to get them to purchase a ticket.
Oh, I think you may be confusing my reply with someone else’s stance. I never accused UA of misrepresenting their service. Like I said, they’ve made clear what level of adjusted service customers should expect. I should clarify that I believe level of service to be based on ticketed cabin and not cost of ticket. (Ticketed cabin is the only thing that confers current service amenities.)
Tbh, my reply was actually only disagreeing with your stance that “
They owe consumers no level of service at all...” Perhaps we misunderstood you. It’s still kind of odd phrasing.