Originally Posted by squeakr

Well that was a giant mess
I ordered a wonderful hamper from Fortnum and mason to be delivered today. Neither I nor the recipient got advance warning of the delivery, which is noted on the order to contact us both when it is on its way. . They delivered it to a random neighbor and when I contacted the delivery service, they say the default for Fortnum & Mason is a box they this check that says “OK to deliver to a neighbor.“ I chose this delivery date because I knew the recipient would be home and they never even called or checked. They live in a basement apartment and to be honest the bell doesn’t always work which I listed on the order. I gave explicit instructions to please call the recipient and let them know they have arrived. But I knew someone would be home today which is why I spent extra money for name day delivery. They maintain its OK to deliver to a neighbor even though I never gave permission. So I am livid.