Hello,

First post, I tried searching and could not find an answer. My apologies if it's out there. My ADHD has me in a rabbit hole at the moment.

I've been flying American all year, (it's usually Delta) about once a month since Feb and I randomly receive options to upgrade to first when I don't book first at the full rate. I've taken advantage every time, as it's usually cheaper than booking first off the bat. Are these completely random?

I booked a ticket for my wife (who is deployed in Honduras) from TGU to TPA. I booked Business for the return flight to TGU, but main cabin for the outgoing flight to TPA. I was hoping they would pop up on her account like they do mine, but no luck. Any insights on how this works?